2022年9-12月雅思口语Part2范文：Describe a problem you had while shopping online or in a store

2022年9-12月雅思口语Part2范文：Describe a problem you had while shopping online or in a store糟糕购物

You should say:

When it happened

What you bought

What problem you had

And explain how you felt about the experience

范文：

I would like to share my experience of online shopping for skincare products two months ago.

A few times ago, my friend recommended to me a product-based anti-inflammatory, which she said is very effective in maintaining skin stability. With a bit of skepticism(将信将疑), I searched the reviews on the Internet and found that it had a very high praise rate, and everyone said that the results were obvious. To be on the safe side(保险起见), I also checked the ingredients in the product. After making sure it’s non-comedogenic(不制痘的), I placed an order on the brand's official website.

However, after I received and tried it out, the problem popped up. I broke out in a rash(起疹子) on my face and my cheek went red. At first, I thought it was due to changing seasons or improper cleaning when removing 。。。。。余下雅思口语范文省略！

Part 3

1. What kind of customer service do you think is good?

Well, I think the core of good service is doing what you can to go above and beyond and make customers happy and feel special. In that definition, we should always put the customers first. Their needs and wants should be the business’s priorities. For example, if you run a shop, you should have your staff available for customer questions and respond promptly, 。。。。。余下雅思口语范文省略！

2. What are the differences between shopping online and in-store?

The main difference between online shopping and traditional shopping is that online shopping is very convenient as you can shop anytime, anywhere while traditional shopping can be time-consuming, but allows you to actually see and touch the products you are buying. Another difference is the risk between shopping at stores and shopping online. The risk of shopping at stores is less than that of shopping online. You get to see the 。。。。。余下雅思口语范文省略！

3. What problems do customers often have while shopping?

The most common problem faced by customers in online shopping is that there is no guarantee of a product’s quality. With most e-commerce websites acting as aggregators for sellers to sell their products, more fraudulent sellers are registering on these websites and selling low-quality or faux products in the name of original and branded products. 。。。。。余下雅思口语范文省略！

4. What do you think customers should do when there are problems with the products bought online?

Well, it depends on what kind of problems you are facing. If you’ve bought products of poor quality, you can just contact the website and return them. And if it’s the logistic issues, for example, you didn’t get your delivery on time. You could use the order tracking system or maybe make a phone call to the delivery company to check what’s gone wrong. 。。。。。余下雅思口语范文省略！

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