2023年1-4月雅思口语Part2范文：Describe a complaint that you were satisfied with the result 

2023年1-4月雅思口语Part2范文：Describe a complaint that you were satisfied with the result 

You should say:

When it happened

Who you complained to

What you complained about

And why you were satisfied with the result

范文：

The complaint I am going to tell you happened a few months ago. Then I was in the middle of a financial crisis. I had to cut my budget on other aspects so that I could afford the textbooks that teachers required me to buy. After reviewing my bills, I found I had spent too much money on my cell phone. So I decided to degrade the package.

When I called the customer service of the operating company, the representative said that I could upgrade my package any time I wanted, but if I wanted to degrade it, I had to wait until next year.It was totally absurd. But no matter what I said, the staff insisted that this was the regulation and there was no room for negotiation. I called several times. Every representative gave the same answer.

。。。。。余下范文省略!

Part 3 

1. Would you buy things in the shops which you have made complaints before?

Well, I would never purchase anything from the stores that I have complained. The reasons are simple. Normally I would feel unsatisfactory under two kinds of circumstances. The first is the poor quality. I hope that the products I pay for can meet the standard of mine and to be practical. If the quality cannot satisfy my need, why bother buying again? The second is the poor service. I 。。。。。余下范文省略!

2. Are there any disadvantages to set up customer service?

Well in most cases, creating and arranging customer service is a responsible and advantageous behavior. However, there are also some negative effects. For the companies and shops, this means a large expense in terms of money and people. Having this kind of service will probably lower their work efficiency. For customers, it may also bring some inconvenience since if the service staff 。。。。。余下范文省略!

3. Is it necessary for companies to set up customer service?

Actually, in my opinion, it is quite essential to have this type of service as long as companies can promise that they are capable of protecting customers’ information and not interfering with customers’ daily life frequently. I understand that establishing customer service requires an increase in cost and recruiting more staff, it is still a necessary action. A proper customer service, on 。。。。。余下范文省略!

4. Do you think customers’ complaints will improve products or services?

I suppose the answer is positive because customers are likely to be able to give a more objective opinion and constructive suggestions. As members of a company or shop, the staff may hold some subjective ideas towards their products and services since they may feel that they have the most fantastic offers and the best services. However, complaints from customers can reflect on 。。。。。余下范文省略!

5. What products or services do people in your country like to complain about?According to my experience, I guess the catering industry is what people in China like to make complaints most. The reason is quite obvious to me. Different people have different tastes so it is really difficult for the cooks to make food which can satisfy everybody’s need. Also in those restaurants, we can 。。。。。余下范文省略!

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