2017年10月21日雅思阅读真题+题目+答案：Communicating Styles and Conflict

2017年10月21日雅思阅读真题+题目+答案：Communicating Styles and Conflict 

Knowing your communication style and having a mix of styles on your team can provide a positive force for resolving conflict.

A - Physical explanation

As far back as Hippocrates’ time (460-370B.C.), people have tried to understand other people by characterizing them according to personality type or temperament. Hippocrates believed there were four different body fluids that influenced four basic types of temperament. His work was further developed 500 years later by Galen. These days there are any number of self-assessment tools that relate to the basic descriptions developed by Galen, although we no longer believe the source to be the types of body fluid that dominate our systems.

B - The benefits of understanding communication styles

The values in self-assessments that help determine personality style. Learning styles, communication styles, conflict-handling styles, or other aspects of individuals is that they help depersonalize conflict in interpersonal relationships. The depersonalization occurs when you realize that others aren’t trying to be difficult, but they need different or more information than you do. They’re not intending to be rude: they are so focused on the task they forget about greeting people. They would like to work faster but not at the risk of damaging the relationships needed to get the job done. They understand there is a job to do. But it can only be done right with the appropriate information, which takes time to collect. When used appropriately, understanding communication styles can help resolve conflict on teams. Very rarely are conflicts true personality issues. Usually they are issues of style, information needs, or focus.

C - Summarising personality types

Hippocrates and later Galen determinedthere were four basic temperaments: sanguine, phlegmatic, melancholic and choleric. These descriptions were developed centuries ago and are still somewhat apt, although you could update the wording. In today’s world, they translate into the four fairly common communication styles described below:

D - A lively person who encourages

The sanguine person would be the expressive or spirited style of communication. These people speak in pictures. They invest a lot of emotion and energy in their communication and often speak quickly. Putting their whole body into it. They are easily sidetracked onto a story that may or may not illustrate the point they are trying to make. Because of their enthusiasm, they are great team motivators. They are concerned about people and relationships. Their high levels of energy can come on strong at times and their focus is usually on the bigger picture, which means they sometimes miss the details or the proper order of things. These people find conflict or differences of opinion invigorating and love to engage in a spirited discussion. They love change and are constantly looking for new and exciting adventures.

E - Factual and analytical personality

Tile phlegmatic person - cool and persevering - translates into the technical or systematic communication style. This style of communication is focused on facts and technical details. Phlegmatic people have an orderly methodical way of approaching tasks, and their focus is very much on the task, not on the people, emotions, or concerns that the task may evoke. The focus is also more on the details necessary to accomplish a task. Sometimes the details overwhelm the big picture and focus needs to be brought back to the context of the task. People with this style think the facts should speak for themselves, and they are not as comfortable with conflict. They need time to adapt to change and need to understand both the logic of it and the steps involved.

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雅思阅读真题题目：

Questions 1-8

Reading Passage has eight sections A-H.

Choose the correct heading for each section from the list of headings below.

Write the correct number i-x in boxes 1-8 on your answer sheet.

List of Headings

i Summarising personality types

ii Combined styles for workplace

iii Physical explanation

iv A lively person who encourages

v Demanding and unsympathetic personality

vi Lazy and careless personality

vii The benefits of understanding communication styles

viii Cautious and caring

ix Factual and analytical personality

x Self-assessment determines one’s temperament

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